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您当前的位置: 环渤海新闻网>唐山>社会新闻 正文

唐山市工商局12315行政约谈 唐山电信作出服务承诺

  http://www.huanbohainews.com.cn   2013-09-24 9:01 来源:环渤海新闻网  

市工商局12315行政约谈 唐山电信作出服务承诺

  环渤海新闻网消息 (张丽颖曹瑞云)市工商局12315依据上半年电信服务类申诉情况,对中国电信唐山分公司进行了行政约谈后,该公司针对售后服务(存话费赠手机、宽带故障、固话故障)、数据流量等热点问题进行了自查,并作出了书面自查整改报告,提出具体整改措施。

  为降低申诉发生量,提高满意办结率,中国电信唐山分公司作出服务承诺:客户服务热线(10000)实行全天24小时服务,提供宽带在线故障处理、业务、技术咨询服务;100%受理客户投诉,首次回复客户时限不超过48小时;提供预约安装服务,为用户申报电话固话业务、宽带业务提供方便;所有电信自办营业厅为客户提供业务受理“免填单”服务和“一台清”服务,坚持自助服务电子化,为用户提供便捷服务;清晰透明提供收费信息,免费为客户提供便捷的移动电话、固定电话、长途电话和本地电话近6个月账单查询服务。

稿源 唐山晚报 编辑 冯叶
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